Frequently Asked Questions
Clear answers about setup, security, and payments.
General
- How long does it take to set up my clinic website?
- You can launch your fully branded NexPetCare site in under 2 minutes. Just enter your business details, select your services, and you are live instantly across the US and UK.
- Do you support mobile groomers or just fixed locations?
- NexPetCare 2.0 is built for everyone. Whether you operate a fixed Storefront, a Mobile grooming van (house calls), or a Hybrid of both, our platform adapts perfectly to your workflow.
- Does this replace an Installable Web App?
- Yes. NexPetCare uses PWA (Progressive Web App) technology. Clients can add your site to their iPhone or Android home screen instantly without downloading anything from the App Store.
- How do clients book appointments?
- Clients select a service, choose a time slot based on your real-time availability, and pay instantly. The system handles time zones and confirmation texts automatically.
Billing & Contracts
- What payment methods do you accept?
- We accept all major credit cards (Visa, Mastercard, Amex). Your subscription is processed securely via Stripe.
- Is there a long-term contract?
- No. NexPetCare is strictly month-to-month. You can cancel or switch plans at any time with zero penalties.
Domains & Security
- Can I use my own .com domain?
- Yes. You can connect any custom domain (e.g., austinpets.com). We provide a simple DNS guide and handle the SSL security certificate automatically.
- Is my client data secure?
- Yes. We use industry-standard encryption for all customer and pet records. Your data is isolated and backed up daily.
- Can I limit what my staff sees?
- Absolutely. You can assign specific roles (e.g., 'Groomer' vs 'Manager'). Staff can view their own schedules without accessing financial reports.